[ps2id id=’faq-30′ target=”/]In order to ensure upmost consistency for businesses and consumers, only one specific SRO will contact any single company regarding a complaint against that company’s OBA practices. The SRO will be determined by the company’s designated “Country of Origin” when signing the appropriate services agreement(s) with EDAA, upon joining the Programme. Each company must ‘self-designate’ an SRO based on their Country of Origin, according to specific criteria, which ensure that the company designates a European country where it has an office with a competent decision-making presence.
In cases where your company has no European office, or it is unclear where the most appropriate country to designate would be, you should discuss this directly with EDAA prior to signing the service agreements.
