31) What are the SRO’s procedures?
Posted on March 21, 2019 in
[ps2id id=’faq-31′ target=”/]SROs follow consistent procedures for complaint handling (informal resolution; investigations; adjudications) and when applying appropriate sanctions. If you have any questions not covered here regarding the roles and processes of SROs, please contact us at: info (@edaa.eu) edaa.eu.
The SRO in the ‘country of origin’ of the company will handle a relevant consumer complaint. However, the SRO in the country of the consumer will be responsible to inform the consumer of the status and outcome of their complaint in their local language.
